How Can We Help?

Standard delivery takes 5–7 business days after your order is placed. Expedited shipping takes 3–5 business days. Please allow up to 1 business day for order processing. Tracking information typically updates within 24 hours of shipment.

Yes. We ship to all 50 states. The 2018 United States Farm Bill classifies industrial hemp as containing less than 0.3% THC. Because our products contain less than 0.3% THC, we are permitted by federal law to ship directly to your door.

Our products are available exclusively at purityhempnaturals.com and on Amazon. We do not currently sell in retail stores.

Standard orders ship via a combination of UPS and USPS. Expedited Priority Processing ships the next business day for orders placed before 10 PM PST.

We do not guarantee specific arrival dates or times. Carrier delivery windows are estimates only. Shipping costs are non-refundable for subscription orders.

You are responsible for providing an accurate shipping address at checkout. If a package is returned to us due to an incorrect address, a $10 processing fee plus re-shipment costs will apply. Refused packages are subject to a $10 fee and any refund will exclude the original shipping charge.

Purity Hemp Naturals is responsible for your order until it is received by the carrier. Once in transit, please contact the carrier directly to file a claim for lost or damaged items. We recommend using a delivery confirmation service when returning any items to us.

Yes. Qualifying products are backed by a 30-day Money Back Guarantee. You may return an eligible item within 30 days of your order date for a full refund of the purchase price, minus shipping and handling charges.

Contact our Customer Care team to receive a Return Merchandise Authorization (RMA) number and return instructions. The RMA number must be written clearly on the outside of your return package. We cannot process packages marked "Return to Sender" or those missing an RMA number.

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are applied to your original payment method within 7–10 business days. If you have not received your refund after 10 business days, check with your bank first, then contact us at cs@purityhempnaturals.com.

Exchanges are available only for items that are defective or damaged upon arrival. Items must be unused, unopened, in new condition, and with tamper-proof seals intact. Return shipping costs are the customer's responsibility.

Subscription and auto-delivery orders cannot be refunded after the product has shipped. To cancel before your next shipment, contact us at cs@purityhempnaturals.com or call (970) 718-2801 as soon as possible.

CBD — short for cannabidiol — is a plant compound most abundant in hemp. When taken in concentrated form, CBD is known to promote balance and tranquility and has been known to alleviate everyday stressors, pain, and sleeplessness. Its benefits increase with regular use.

CBD works via the endocannabinoid system (ECS), a biological system that maintains the body's internal homeostasis. CBD works like a lock and key with the ECS — when absorbed, it adheres to ECS receptors found throughout the body, resulting in whole-body wellness.

No. Our patches use CBD Isolate, which contains no THC, meaning there are no psychoactive effects.

Our patches use transdermal technology that delivers CBD directly through the skin for rapid systemic absorption. This method offers higher bioavailability than traditional delivery methods and provides up to 24 hours of continuous relief.

Each patch lasts approximately 24 hours, providing continuous relief throughout the day.

Apply the patch directly over the area of pain or discomfort for targeted relief. The patches are designed to stay on during activity and perspiration.

No. Purity Hemp Naturals does not recommend self-management of health problems and does not endorse any particular medical treatment. Please consult a licensed physician before using our products if you have a health concern.

Yes. Our products are intended for adults 18 years of age and older. Please do not permit minors to order or use our products.

We suggest starting with 3 patches over the area to be treated. Everyone responds differently to dosage — you can safely add more patches until you reach your desired results.

Our standard 8mg patches are ideal for everyday pain relief, general discomfort, and those new to CBD patches. They deliver a steady dose of CBD Isolate over 24 hours via our transdermal technology.

The Gold Patch contains 24mg of CBD per patch — 3x more hemp than our standard 8mg formula. It is designed for advanced relief and those seeking a higher-potency option for more intense pain or discomfort.

We suggest starting with 1 Gold Patch over the area to be treated. You can safely add more patches until you reach your desired results. Each Gold Patch delivers 24mg of CBD over approximately 24 hours.

Our Pain Relief Cream w/ Hot + Cool Therapy contains: Full Spectrum Hemp Cannabinoid Extract, Squalane, Jojoba Oil, Flaxseed Oil, Peppermint Essential Oil, Camphor Oil, and Wintergreen Essential Oil.

Once applied, the cream produces an immediately strong heating sensation followed by soothing cooling sensations that provide hours of relief. It is formulated for deep penetrating action, ideal for sore and tired muscles or joints.

Apply to the affected area no more than 3–4 times daily. Rub until completely absorbed. For topical use only — do not apply to the face or open wounds, and avoid contact with eyes. Wash your hands thoroughly after every application.

The cream works great on the back of the shoulders to relieve tension and pain, the lower back, and on shins and feet after physical activity. Apply directly to any area of muscle or joint soreness for targeted relief.

Yes. The cream is a great topical addition to the patches. They complement each other well — the patches provide systemic transdermal relief while the cream delivers targeted hot and cool therapy to specific areas.

Our Pain Relief Cream uses Full Spectrum Hemp Cannabinoid Extract, which may contain trace amounts of THC (up to 0.3%) as permitted by the 2018 Farm Bill. If you have concerns about THC sensitivity, please consult your healthcare provider before use.

The 250mg Travel Size is a compact version of our Pain Relief Cream — perfect for on-the-go use. It contains 250mg of Full Spectrum Hemp CBD and provides approximately 3–4 applications. A little goes a long way!

Yes. The 250mg travel size uses the same formula as our 1000mg full-size jar. If you love it, the full-size 2 fl oz jar with 1000mg of CBD is available at purityhempnaturals.com.

Our full-size Pain Relief Cream combines 1000mg of highly concentrated Full Spectrum Hemp Cannabinoid Extract with powerful pain relievers for advanced pain management. It comes in a 2 fl oz jar and is our most popular cream option.

Both use the same formula. The 1000mg jar is our full-size product (2 fl oz) with 4x more CBD than the 250mg travel size, providing significantly more applications and better long-term value.

Our 100mg Essential Oil Relief Roll-On is a compact 1 fl oz roller packed with 100mg of hemp extract and a blend of lavender, peppermint, camphor, frankincense, and menthol. It delivers targeted muscle and joint relief with the added benefits of aromatherapy — perfect for on-the-go use.

MCT Oil, Lavender Essential Oil, Hemp Oil, Peppermint Oil, Camphor Oil, Frankincense Oil, and Menthol.

Roll directly onto the affected area up to 4 times daily. For best results: apply to temples and forehead for migraine relief, joints and sore muscles for targeted discomfort, chest and neck for respiratory support, or wrists for an energy boost. For external use only.

Keep away from eyes, open wounds, and damaged skin. Do not use in combination with tight bandages or heating pads. External use only.

Yes. The roll-on pairs well with our transdermal patches and topical cream for layered relief. Use the roll-on for quick, portable application and the patch or cream for longer-lasting support in the same area.

The menthol and peppermint create a cooling and heating sensation, while lavender and frankincense deliver a calming, grounding aroma. The pressure roller ball allows precise, mess-free application.

Our Roll-On uses hemp-derived extract formulated to contain 0.0% THC. It will not produce any psychoactive effects.

When you select the Subscribe & Save option, you will receive a new shipment every 30 days, beginning 30 calendar days from your original order date and continuing every 30 days until cancelled. Your saved payment method is charged automatically for each shipment.

You may cancel at any time by calling (970) 718-2801 or emailing cs@purityhempnaturals.com. To avoid a charge for your next shipment, please contact us before your next scheduled order date.

Yes. Contact our Customer Care team at cs@purityhempnaturals.com or (970) 718-2801 and we will update your subscription preferences.

All major credit and debit cards are accepted. By enrolling in Auto-Delivery, you authorize Purity Hemp Naturals to charge your saved payment method for each recurring shipment until you cancel.

We collect information you provide directly — including your name, email address, shipping address, phone number, and payment details — as well as data collected automatically, such as your IP address and browsing behavior on our site. This information is used to process orders, improve your experience, and send relevant communications.

No. We do not rent or sell your personal information to third parties. We may share data with trusted service providers who assist in operating our website and fulfilling orders, under strict confidentiality agreements.

You may opt out at any time by clicking "unsubscribe" at the bottom of any marketing email, or by emailing cs@purityhempnaturals.com. You will continue to receive transactional emails related to your orders.

Email cs@purityhempnaturals.com to request deletion of your personal information. We will respond within a reasonable timeframe. Note that certain data may be retained as required by law or to resolve disputes and enforce our agreements.

Yes. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment information during transmission. All electronic records are stored on secure, limited-access servers.