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Standard delivery takes 5–7 business days after your order is placed. Expedited shipping takes 3–5 business days. Please allow up to 1 business day for order processing. Tracking information typically updates within 24 hours of shipment.

Yes. We ship to all 50 states. The 2018 United States Farm Bill classifies industrial hemp as containing less than 0.3% THC. Because our products contain less than 0.3% THC, we are permitted by federal law to ship directly to your door.

Our products are available exclusively at purityhempnaturals.com and on Amazon. We do not currently sell in retail stores.

Standard orders ship via a combination of UPS and USPS. Expedited Priority Processing ships the next business day for orders placed before 10 PM PST.

We do not guarantee specific arrival dates or times. Carrier delivery windows are estimates only. Shipping costs are non-refundable for subscription orders.

You are responsible for providing an accurate shipping address at checkout. If a package is returned to us due to an incorrect address, a $10 processing fee plus re-shipment costs will apply. Refused packages are subject to a $10 fee and any refund will exclude the original shipping charge.

Purity Hemp Naturals is responsible for your order until it is received by the carrier. Once in transit, please contact the carrier directly to file a claim for lost or damaged items. We recommend using a delivery confirmation service when returning any items to us.

Yes. Qualifying products are backed by a 30-day Money Back Guarantee. You may return an eligible item within 30 days of your order date for a full refund of the purchase price, minus shipping and handling charges.

Contact our Customer Care team to receive a Return Merchandise Authorization (RMA) number and return instructions. The RMA number must be written clearly on the outside of your return package. We cannot process packages marked "Return to Sender" or those missing an RMA number.

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are applied to your original payment method within 7–10 business days. If you have not received your refund after 10 business days, check with your bank first, then contact us at cs@purityhempnaturals.com.

Exchanges are available only for items that are defective or damaged upon arrival. Items must be unused, unopened, in new condition, and with tamper-proof seals intact. Return shipping costs are the customer's responsibility.

Subscription and auto-delivery orders cannot be refunded after the product has shipped. To cancel before your next shipment, contact us at cs@purityhempnaturals.com or call (970) 718-2801 as soon as possible.

Our products contain less than 0.3% THC, in full compliance with the 2018 United States Farm Bill. This allows us to legally ship to all 50 states.

Yes. We recommend starting with 3 patches, but you may increase by 1 patch every 20–30 minutes until you experience the desired relief. Everyone's body chemistry is different, so find the amount that works best for you.

No. Purity Hemp Naturals does not recommend self-management of health problems and does not endorse any particular medical treatment. Please consult a licensed physician before using our products if you have a health concern.

Yes. Our products are intended for adults 18 years of age and older. Please do not permit minors to order or use our products.

When you select the Subscribe & Save option, you will receive a new shipment every 30 days, beginning 30 calendar days from your original order date and continuing every 30 days until cancelled. Your saved payment method is charged automatically for each shipment.

You may cancel at any time by calling (970) 718-2801 or emailing cs@purityhempnaturals.com. To avoid a charge for your next shipment, please contact us before your next scheduled order date.

Yes. Contact our Customer Care team at cs@purityhempnaturals.com or (970) 718-2801 and we will update your subscription preferences.

All major credit and debit cards are accepted. By enrolling in Auto-Delivery, you authorize Purity Hemp Naturals to charge your saved payment method for each recurring shipment until you cancel.

We collect information you provide directly — including your name, email address, shipping address, phone number, and payment details — as well as data collected automatically, such as your IP address and browsing behavior on our site. This information is used to process orders, improve your experience, and send relevant communications.

No. We do not rent or sell your personal information to third parties. We may share data with trusted service providers who assist in operating our website and fulfilling orders, under strict confidentiality agreements.

You may opt out at any time by clicking "unsubscribe" at the bottom of any marketing email, or by emailing cs@purityhempnaturals.com. You will continue to receive transactional emails related to your orders.

Email cs@purityhempnaturals.com to request deletion of your personal information. We will respond within a reasonable timeframe. Note that certain data may be retained as required by law or to resolve disputes and enforce our agreements.

Yes. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment information during transmission. All electronic records are stored on secure, limited-access servers.