Shipping policy

SHIPPING TERMS

When we ship the Product to you, our Standard ground mail service is shipped via the combined services of UPS and USPS. With our Expedited Priority Processing Option (if available), we will make your shipment our priority and ship your package out the next day for all orders placed before 10PM PST (packages should arrive within seven to ten (7-10) business days. Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly or bi-monthly shipments.
We are responsible for your new purchase until it reaches the carrier service you chose at the time of your order. In the case that your shipment is lost or damaged during transit, you are responsible for filing a claim with your carrier. We are not responsible for lost packages during transit to forwarding services or companies. If you place an order and your shipping address is a forwarding address, it is your responsibility to contact your forwarding company or service to locate your shipment. Additionally we are not responsible for weather related damage or delays to your order.